Retail Shift Leader

Goodwill of Central Iowa is looking for a Full‑Time Shift Leader to assist with operations management and training donated‑goods retail employees with our values of love, kindness, and respect.

This range is provided by Goodwill of Central Iowa. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/hr – $17.00/hr

• Previous related full‑time supervisory experience – softlines and hardlines preferred
• Excellent customer service skills
• Effective communication skills to coach others
• Efficient problem‑solving abilities
• A growth mindset

• $15.50 per hour base pay + $1/hour additional shift differential pay for Saturday and Sunday shifts!
• Full benefits package including medical, dental, vision insurance, retirement plan with 5% company match –  to learn more!
• No long holiday or seasonal hours here! Stores are open 9 a.m. to 9 p.m. Monday through Saturday and 12 p.m. to 5 p.m. on Sundays!
• A 15% discount at our retail stores

Our Shift Leaders assist in coaching and training store employees as well as opening and closing the store. Job duties also include handling operational procedures (e.g., bank deposits, paperwork, reporting), providing excellent customer service, cashiering, processing and pricing donated goods, and keeping the store clean and organized.

• Trains employees using various platforms including in‑person, online, and written processes.
• Regularly provides valuable work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Assists in coaching and assigning work to the team to meet sales and production goals monthly, quarterly and annually.
• Supports the Mission Services department and activities through our round‑up program, promoting Mission activities and programs.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Assists in store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Monitors production and sales to achieve store goals to support and fund Goodwill of Central Iowa’s mission.
• Assists in completing daily communication log to organize and assign work to team members.
• Assists in monitoring new employee training progress.
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.
• Ability to work independently and be flexible; adaptable to change.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Ability to perform basic math.
• Basic knowledge of Microsoft office suite including Word, Excel and Outlook.
• Ability to work under pressure, maintain accuracy and meet deadlines.
• Must be able to pass a criminal background check and dependent adult and child abuse background check.
• High school diploma or its equivalent or currently attending high school or GED classes. A minimum of 2 years of any combination of military service, high school or related paid employment.
• Ability to carry, lift, push or pull up to 40 pounds regularly.
• Ability to tolerate variations in work environment temperature.
• Ability to be stationary or mobile for long periods of time.
• This position requires a flexible schedule which includes days, evenings, and weekends to support business needs.

Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Mid‑Senior level

Full‑time

Sales and Business Development

Non‑profit Organizations