Bilingual Financial Counselor

Join to apply for the Bilingual Financial Counselor I role at Southern Bancorp

Southern Bancorp is a different kind of bank. As a Community Development Financial Institution (CDFI), a special certification designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der) banked populations, as well as an emphasis on Black and Brown individuals.

Work in SBCP’s Asset Development Department to provide comprehensive financial counseling, coaching, and education with a focus on consumer goals of increased savings, decreased debt, improved credit, and access to capital/credit. The financial counselor will assist in recruitment for and the facilitation of SBCP’s Wealth Building programs. The financial counselor is a highly skilled financial services professional with national certification in complex financial counseling and is the crux of SBCP’s wealth building products and services.

• Provide one-on-one financial counseling to customers to identify and achieve financial goals using in-person and digital tools.
• Deliver prompt, efficient, and friendly service with an emphasis on problem-solving and solution-building.
• Analyze and assess current financial conditions of consumer customers and build outcomes-based action plans for customers and third-parties to achieve the identified goals.
• Maintain significant product knowledge for both SBB and SBCP financial products.
• Assist customers in accessing SBCP and SBB financial products to support their financial goals.
• Provide group learnings online and in-person in areas of financial skills to empower positive financial decisions.
• Build relationships with the community to position SBCP to attract targeted customers for SBCP services.
• Develop new clients and partners through active community outreach to raise awareness for SBCP’s lending products and financial development services.
• Employ business development techniques to build a customer base for asset development services and lending products.
• Execute a reciprocal referral network with SBCP and SBB lenders.
• Use digital platforms to collect and track data, key performance indicators, and report metrics for strategic decision-making.
• Assist with and/or produce accurate grant and certifier reporting as needed.
• Complete required training and continuing education for certifications.
• Perform other related duties as required, including assisting with wealth building programs.

• Bachelor’s degree or equivalent with a minimum of five years of experience in credit or financial counseling or related field.
• HUD housing counselor certification required. Certification must be obtained within six months of hire.
• Must have Accredited Financial Counseling certification through the Association for Financial Counseling and Planning Education or begin coursework within sixty days of start date.
• Ability to prioritize workload, meet deadlines, and work independently.
• Great attention to detail, strong organizational skills, and good recall.
• Strong oral and written communication skills.
• High degree of analytical ability.
• Strong customer relation skills.
• Ability to anticipate problems and use sound judgment and resourcefulness to resolve them.
• Must be able to travel within markets;必须拥有并维护有效驾照和具备相应保险的车辆/vehicle with appropriate insurance coverage
• Strong computer skills including proficiency in Microsoft Office, project management tools, and CRM systems.
• Ability to speak fluently in English and Spanish.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

401(k)/Roth plan with immediate eligibility and employer match up to 6%.

• Employee stock ownership plan
• Discounted rate on primary home mortgage
• Credit and housing counseling as…