Lodge Attendant

Job Overview:
The Lodge Attendant is responsible for opening and closing the facilities, enforcing policies and implementing procedures. General office and administrative support are expected and this position is responsible for creating meaningful relationships with homeowners and community partners.

$21-24/hr

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

• Front desk coverage at all times. When two or more lodge attendants are scheduled in an overlapping period, lodge attendants will take shifts operating the front desk.
• Ensure confidentiality between First Service Residential, Board Members, homeowners and staff.
• Enforce all rules, regulations and policies as established by the Board of Directors.
• Inform Lifestyle Coordinator of any reservations or sign-ups for excursions or events.
• Answer basic questions that residents may have regarding facility usage and events.
• Support room set-ups for reserved events per Lifestyle Coordinator’s request.
• Ensure that there is paper in photocopy, printer and fax on daily basis
• Basic office duties (photocopying, filing, faxing paperwork, etc.)
• Date and time stamp incoming correspondence; put on proper desk for distribution.
• Report any issues or concerns residents may have to management.
• Report any issues or repairs to the Maintenance Technician.
• Answer questions for potential homeowners.
• Direct written communication to Board of Directors and any committees via management.
• Prepare and distribute incident reports when required.
• Keep all rooms neat and clean.
• Perform other duties as assigned.
• Perform all opening procedures affiliated with Lodge and Spa Buildings:
• Provide daily customer service to homeowners/guests by:
• Courteously greet customers with a smile as they enter and exit the facility
• Ensure every homeowner and their guests sign in
• Handle sign-ups for activities, events, classes and excursions and sell tickets for events
• Answering and directing phone calls in a courteous and professional manner
• Distribute “Welcome Packages”, recording transponder and key fob information
• Obtaining property profiles and age verifications from homeowners.
• Handling basic homeowner issues in a polite and patient manner
• Walking the property for safety, maintenance and housekeeping issues and conducting Community Association Inspection Reports
• Accept and sign for deliveries and place item on appropriate desk for distribution
• Keep front desk, lobby and immediate loggia area clean and maintained
• Cover, as needed, during mandatory breaks and lunches.
• Perform nightly closing procedures:
• Other duties which may include:
• Maintain and purchase office supplies/items needed for maintenance projects as directed by the General Manager.
• Track expenditures and assist General Manager with reconciliation of purchases made with the Association credit card.
• Assist in maintaining current membership database to provide accurate membership reports as requested, including maintenance of rental tracking for rental restriction compliance.
• Help with community website to ensure accuracy of information posted.
• Compose and publish eblast announcements as requested. This may include help with a monthly newsletter and selling advertising space.
• Maintain monthly calendars and regularly ensure accuracy.
• Assist the social committee with ticket sales, advertising for events, coordinating event…