On-Call Massage Therapist

Overview

Position Summary: Massage Therapists are responsible for treating guests to the different massage and body services on the Spa treatment menu. Services are to be performed according to protocol and with the highest level of guest service, while maintaining a safe and relaxing experience. The therapist must be good at communicating through spoken language, body language and other cues in order to fulfill the full scope of their work.

Evaluating the guests medical/physical history and modifying their treatments accordingly, perceiving guest needs for their specific requests and checking in throughout the experience to ensure satisfaction. The massage therapists will report to the Spa leadership team with a dotted line to the Resort MOD and People Services team.

Salary: $16.50/hr.

Duties and Responsibilities:

• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Collaborate with clients on areas of concentration or to avoid in order to create the best experience possible.
• Discretely review guest’s medical history and injuries to provide best care.
• Become familiar with the Spa treatment menu to guide guests, add on to services.
• Continue to review treatment protocols to ensure you are being consistent with the service provided and improve guest experience.
• Actively engage with guests to understand their wellness goals, recommend tailored service and enhancements and service upgrades, and suggest professional home-care products or techniques to extend the benefits of their treatment.
• Complete Daily checklist and ensure maintenance of the room, equipment and tools you use with the highest levels of cleanliness and sanitation.
• Keep the Spa leadership team up to date on any items that need to be re-ordered or repaired.
• Knowledge of all spa working equipment with the ability to handle emergencies.
• Work with the members of your team to provide the best service and a healthy, positive working environment.
• Focus on surprise and delights for guests and resolve concerns/complaints to the best of your ability.
• Teach and model; guest service, technical skills, procedural skills, safety guidelines.
• Perform other tasks associated as necessary in order to achieve the service, financial and other stated goals of the spa.

Prerequisites:

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
• Must be flexible in working hours, including weekends, evenings and holidays.