National Sales Manager

Overview

The ideal candidate for this position will have extensive prospecting skills, the ability to build loyal customer relationships and will have a keen business sense that will allow them to consistently meet and/or exceed room night and revenue goals within designated markets and territories. Preferred minimum of four (4) years of sales experience in a luxury hotel where revenue goals were met.

Have an established knowledge of and excellent relationship within, the National Market. Must have exceptional customer service skills, so as to be able to manage high level vertical accounts when required. Have the ability to manage and balance travel demands while still addressing client and hotel expectations seamlessly. Ensure excellent response times and deadlines as set forth by Director of Sales & Marketing.

Demonstrate a strong work ethic and dedication to successful results. Ensure business being booked follows established booking guidelines including, but not limited to, group room allocations, preferred patterns, appropriate allocation of function space, and meeting Hotel expectations without conflicting with or displacing other business in the hotel. Must lead by example and take on projects from the Director of Sales & Marketing to assist in the development of Group Sales Managers and Administrative Assistants, as well as improving the overall performance of the Group Sales Department.

Enliven The Coral Tree Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed. The ability to build strong relationships with both the Operations team and the Sales team are very important attributes.

Salary Range $85,000/year-$100.000/year

• Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel
• Completes ROIs on new initiatives not previously budgeted
• Conducts disciplinary action if necessary
• Manages own travel expenses and expense reports within the budget parameters of the hotel
• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures
• Attend departmental and hotel meetings as required
• Promote the financial success of hotel by ensuring all bookings are profitable for entire hotel
• Seeks new opportunities to generate revenue for the hotel

• Manage relationships and lead processes for their designated GSOs, Cvent, and CVBs; communicate hotel information, and ensure prompt and thorough response to inquiries
• Participate in The Coral Tree Lead referral program
• Always applies the principles of trust, honesty, respect, integrity and commitment
• Ensures daily line‑ups occur and participates with the Group Sales Department in daily line up
• Attend other Department Line‑ups to share Group Sales activity and solicit feedback for the Sales Team
• Promote positive relations with guests and employees
• Maintain good relationships with counterparts at competing hotels; promote all Coral Tree Hotels whenever possible
• Ensure paperwork is processed to clients, other departments, etc., within a timely manner
• Follow up with departments after Meeting Planner Survey

• Consistently meets/exceeds personal room night and revenue production goals within stated guidelines
• Manages completion of new projects as they arise
• Maintains complete knowledge of all hotel services/features and hours of operation
• Maintains complete knowledge of computer according to specifications
• Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
• Handle guest complaints by following instant pacification procedures ensuring guest satisfaction
• Maintain high level of knowledge of Coral Tree Hotels
• Maintain high level of knowledge of the competition's product
• Follow the strategies of the Marketing Plan/Business Plan, including travel for sales calls and trade shows
• Meet solicitation and maintenance call requirements, make outside sales calls, handle all incoming inquiries
• Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and telephone etiquette
• Anticipate and respond to…