National Sales Manager

Join to apply for the National Sales Manager role at Tommy Bahama Miramonte Resort & Spa.

Salary Range $85,000/year-$100,000/year

Describe your role and responsibilities:

• Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel
• Completes ROIs on new initiatives not previously budgeted
• Conducts disciplinary action if necessary
• Manages own travel expenses and expense reports within the budget parameters of the hotel
• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures
• Attend departmental and hotel meetings as required
• Promote the financial success of hotel by ensuring all bookings are profitable for entire hotel
• Seeks new opportunities to generate revenue for the hotel

• Manage relationships and lead processes for their designated GSOs, Cvent, and CVBs; communicate hotel information, and ensure prompt and thorough response to inquiries
• Participate in The Coral Tree Lead referral program
• Always applies the principles of trust, honesty, respect, integrity and commitment
• Ensures daily line-ups occur and participates with the Group Sales Department in daily line up
• Attend other Department Line-ups to share Group Sales activity and solicit feedback for the Sales Team
• Promote positive relations with guests and employees
• Maintain good relationships with counterparts at competing hotels; promote all Coral Tree Hotels whenever possible
• Ensure paperwork is processed to clients, other departments, etc., within a timely manner
• Follow up with departments after Meeting Planner Survey

• Consistently meets/exceeds personal room night and revenue production goals within stated guidelines
• Manages completion of new projects as they arise
• Maintains complete knowledge of all hotel services/features and hours of operation
• Maintains complete knowledge of computer according to specifications
• Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift
• Handle guest complaints by following instant pacification procedures ensuring guest satisfaction
• Maintain high level of knowledge of Coral Tree Hotels
• Maintain high level of knowledge of the competition's product
• Follow the strategies of the Marketing Plan/Business Plan, including travel for sales calls and trade shows
• Meet solicitation and maintenance call requirements, make outside sales calls, handle all incoming inquiries
• Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and telephone etiquette
• Anticipate and respond to all customer needs within a timely manner, acknowledge all customers, however busy and whatever time of day
• Plan and prepare appointments for sales trips, follow-up in a timely manner
• Entertain customer in all outlets as necessary
• Always book "smart" in respect to patterns and parameters detailed in Delphi or as instructed by the Director of Revenue Management

• Will be an active recruiter of potential team members
• Uses all available on the job training tools for employees; participates and conduct training when appropriate; ensures self and direct reports attend appropriate core training classes
• Manages employee progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to SOCs
• Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
• Actively solicits feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of People Services as necessary
• Celebrates successes and publicly recognizes the contributions of…