Enterprise Applications Engineer

*** DISCLAIMER:
The City reserves the right to accelerate or extend the "Closing Date" of open positions at any time, dependent upon the number of applications received. The City is in compliance with the Americans with Disabilities Act and will make all reasonable accommodations for the disabled to participate in employment programs and facilities. Women, minorities, and disabled individuals are encouraged to apply.

The finalist must pass a pre-employment physical and drug screen.***

Under the direction of the Director of Information Technology, the position is responsible for coordinating and managing activities related to the deployment, configuration, and usage of City’s enterprise application systems. This includes assistance with application system selection, implementation, project management, management of interfaces, and configuration.

This individual will apply technical, communication, analytical, and problem-solving skills to the analysis of business processes and business systems in order to improve productivity of the Departments and improve the efficiency of citizen interactions with the Departments. The position will be responsible for providing expert troubleshooting, resolution and reporting on business application problems submitted by staff to the IT Help Desk.

This individual will help maximize the responsiveness, cost effectiveness and problem resolution ability of the information technology function of the City.

Functional area

s this individual will support include public safety, finance, public works, City Manager’s Office, Engineering, and Development Services, as well as other associated functions. And other duties as assigned.

Receives general supervision from the Director of Information Technology. Exercises direct and indirect supervision over professional, technical, and office support personnel.

• Works closely with department managers, division leads and Help Desk / IT staff to review, document and/or design/re-design effective business applications and associated business processes, including projects that require effective implementation or re-implementation.
• Makes recommendations on how to improve City business applications and business processes, with the goal of delivering enhanced service or business outcomes (e.g., faster permit processing times).
• Manages software improvements for various departments. These activities include: procurement recommendations to include cost-benefit analyses, software configuration and implementation/re-implementation; collaboration in the testing of configurations with affected departments; communicates with internal customers, network and server administrators, and vendors to ensure that the City is using the application systems to their full potential.
• Organizes and leads internal user groups for enterprise applications to enhance efficiencies and identify areas of improvement.
• Actively participates in local, regional, and national user groups for enterprise applications.
• Oversees the management and development of the City’s website.
• Provides management and oversight of multiple application systems projects.
• Researches and recommends application software products and services as needed; coordinates feasibility studies for applications, software, and system products under consideration for purchase and provides findings.
• Develops and deploys standards, methodologies and best practices for application deployment, business process improvement, application interfaces, and report writing. Documents procedures, application interfaces, service level agreements and other methodologies related to…