Service Advisor; Automotive

Position

Service Advisor
Location:
Jakarta
Job Type: Full-Time

• Implement the experiential service reception process and ensure effective delivery.
• Achieve monthly operational targets and be accountable for results.
• Execute after-sales marketing activities and meet assigned personal goals.
• Handle on-site customer complaints in a timely and professional manner; ensure resolution and customer satisfaction.
• Ensure the implementation of 5S principles and safety management practices at the service site.
• Perform other duties as assigned by management, including ad-hoc and temporary tasks.

• Diploma or higher in Automotive Repair or related field.
• Background in Marketing Management, Automotive Application & Repair, or Automotive Repair Technology is preferred.
• Minimum 3 years of experience in customer service reception in a similar industry.
• Strong knowledge of automotive structures, service etiquette, and customer reception processes.
• Possess a valid driver’s license and have proficient driving skills.
• Skilled in using computers and Microsoft Office applications.

If you're a proactive individual with a passion for customer service and the automotive industry, we’d love to hear from you!