Admissions Senior Officer - Apple Dev. Academy @BINUS-BSD

Responsibilities

Serve as the primary contact for prospective applicants, responding to inquiries via email, phone, and social media

Guide applicants through the admission process, providing clear and accurate information about the academy's programs, requirements, and timelines

Create, maintain, and update FAQ resources and communication templets to ensure consistency in responses

Coordinate with internal teams to manage application processing and ensure smooth communication between candidates and admissions staff

Monitor and analyze common inquiries to suggest process improvements and enhance the admissions experience

Support event such as open houses, info sessions and outreach program to engage prospective applicants

Assist in tracking and reporting key admissions metrics, including inquiry trend and applicant feedback

Collaborate with marketing and external relations teams to ensure a consistent and engaging experience for prospective students

Handle escalations and complex inquiries with professionalism and problem-solving skills

• Bachelor degree (S1) in Communication, Business, Education or related major
• 3-5 years experience in customer service, admissions, or student support, preferably in an academic or tech-related environment
• Strong communication skill
• Fluent in English both oral and written is a must
• Excellent in organizational and multitasking abilities with strong attention to detail
• Ability to work independently and coordinate across multiple sites
• Experience using CRM systems, ticketing platforms, or inquiry management tools is a plus
• Passion for education, technology, and customer experience
• Ability to adapt in a fast-paced and dynamic environment
• Willing to be placed at BSD-Tangerang Selatan