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CRM System Client Relationship Manager Customer Success Mgr./ CSM

CRM; Customer Relationship Management

Job in South Tangerang, Banten, Indonesia
Listing for: career-mate.site - Jobboard
Full Time position
Listed on 2026-06-01
Job specializations:
  • Customer Service/HelpDesk
    CRM System, Client Relationship Manager, Customer Success Mgr./ CSM
  • Marketing / Advertising / PR
    CRM System, Client Relationship Manager
Job Description & How to Apply Below
Position: CRM (Customer Relationship Management)
Location: South Tangerang

Job opportunity for CRM (Customer Relationship Management) at PT Shelter Indonesia in KOTA TANGERANG SELATAN, BANTEN, Indonesia.

Kualifikasi

CRM (Customer Relationship Management) bertanggung jawab untuk mengelola dan meningkatkan hubungan perusahaan dengan pelanggan melalui pengelolaan data pelanggan, analisis perilaku konsumen, serta pengembangan strategi komunikasi yang efektif guna meningkatkan loyalitas dan retensi pelanggan. Peran ini mencakup pengelolaan database pelanggan, pelaksanaan campaign (email, Whats App, atau media lainnya), monitoring performa program loyalitas, serta bekerja sama dengan tim marketing dan sales untuk memastikan pengalaman pelanggan yang optimal dan konsisten di setiap touchpoint.

Kualifikasi

Posisi CRM
  • Pendidikan minimal S1 di bidang Marketing, Manajemen, Komunikasi, atau terkait
  • Memiliki pengalaman minimal 1–2 tahun di bidang CRM, digital marketing, atau customer engagement
  • Mampu mengoperasikan tools CRM (seperti Salesforce, Hub Spot, atau sejenisnya)
  • Memiliki kemampuan analisis data yang baik dan terbiasa membaca insight pelanggan
  • Komunikatif, detail-oriented, dan memiliki kemampuan problem solving yang baik
  • Terbiasa mengelola campaign dan database pelanggan
  • Mampu bekerja secara tim maupun individu
  • Memahami customer journey dan strategi peningkatan customer experience menjadi nilai tambah.
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