Guest Relations Specialist
Listed on 2026-09-15
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Customer Service/HelpDesk
Bilingual
The Guest Relations Specialist is a full-time, on-site role based in Tangerang Selatan. This role involves welcoming visitors and parents in a friendly and professional manner, handling enquiries about school programs, policies, events, school payment, and other school information, and managing admission enquiries to support prospective parents through the enrolment process.
Key responsibilities
Welcome visitors and parents in a friendly and professional manner
Handle enquiries about school programs, policies, events, school payment, and other school information
Manage admission enquiries and assist prospective parents from the first enquiry until the enrolment process is completed
Support school tours, admission meetings, and other admission-related activities
Communicate clearly and professionally with parents, children, visitors, and school staff
Explain school programs and support the enrolment process
Use basic office software, email, and calendar applications
About you
Minimum Bachelor’s Degree (S1) or Diploma (D4), preferably in Hospitality, or Customer Service or a related field.
Strong Guest Relations and Customer Service skills to welcome visitors, address inquiries, and ensure a positive experience.
Attractive, look presentable and professional with a friendly and welcoming manner
Previous experience in front desk, reception, admission, hospitality, or customer service is an advantage
Basic sales skills to explain school programs and assist the enrolment process
Able to use basic office software, email, and calendar applications
Well-organized, reliable, and detail-oriented
Able to manage multiple tasks
Fluent in the local language;
English communication skills are an advantage
About us
Palmtrees Montessori School is an early childhood education institution that applies Montessori principles to support holistic development and independent learning. The school provides a nurturing, structured environment where children are encouraged to explore, discover, and grow at their own pace. Palmtrees Montessori School values strong collaboration between families and educators to create a positive, inclusive community. The school emphasizes respect, curiosity, and care in all daily interactions, and seeks team members who are committed to high-quality service and professionalism.
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