Digital Content Development Officer

Responsible for designing, developing and maintaining engaging digital learning content and assessment materials. This role ensures the organization's e-learning platforms remain up-to-date, user-friendly and aligned with instructional design principles. The position involves creating new modules, updating existing content, managing an assessment library and collaborating with subject matter experts (SMEs) to deliver high quality learning experiences that support employee development and organizational goals.

• Develop, update and maintain e-learning modules, multimedia resources and digital content using authoring tools (e.g., Articulate 360, Captivate, Storyline).
• Deliver new e-learning modules and multimedia resources on time.
• Manage and update the assessment library and evaluation tools to ensure accuracy, relevance and alignment with learning objectives.
• Ensure the assessment library and evaluation tools are 100% accurate, updated and aligned with learning objectives.
• Review, edit and refresh existing learning content to reflect updated policies, procedures or standards.
• Refresh existing content within agreed timelines.
• Collaborate with SMEs, trainers and stakeholders to gather requirements and translate them into engaging and effective learning materials.
• Achieve stakeholder satisfaction with the clarity, quality and applicability of learning materials.
• Monitor learner engagement and assessment results to recommend improvements in content or delivery.
• Improve engagement rates, completion rates, and use assessment results to drive documented content improvements.
• Maintain proper version control and documentation of content updates and assessment changes.
• Track 100% of content updates with proper version control and keep documentation audit-ready at all times.
• Support the Learning Management System (LMS) by uploading, testing anf troubleshooting e-learning modules and assessments.
• Resolve issues within defined SLA timelines.
• Maintain and actively implement SHE programs and responsibility (involve identify, mitigate and monitor SHE risk), including SHE Management System to ensure the effectiveness of the programs conform to official standard, requirements and procedure applied and to confirm the execution of the SHE Responsibility meet the intended outcome - SHE risk well maintained
  - Target Zero LTI
  - SHE Management System meets the current ISO 14001, ISO 45001, SMK3 & SMKP standards and requirements

Bachelor's degree in Information Technology / Computer Science, Multimedia Design / Graphic Design / Digital Media or a related field.

• Min 1 - 3 years experince in developing and updating e-learning courses, digital training content or online assessment
• Prior exposure to LMS administration (Uploading, testing, troubleshooting e-learning content)
• Experience collaborating with subject matter experts, trainers or instructional designers.
• Proficiency in e-learning authoring tools (e.g., Articulate Story/Rise, Adobe Captivate, Camtasia)
• String multimedia design and editing skills (graphics, video, audio, animation)
• Excellence writing, editing and content development abilities
• Problem-solving and troubleshooting skills, especially in digital content and LMS issues
• Strong interpersonal and communication skills
• Fluent in English, both spoken and written is an advantage