Desk Collections Manager

Direct message the job poster from PT Abadi Sejahtera Finansindo (Singa Fintech)

We are seeking a result-driven and experienced Desk Collection Manager to lead and oversee our collections team in managing repayment activities within the Fintech / P2P lending environment. The role is critical in ensuring healthy portfolio performance, reducing delinquency rates, and maintaining compliance with regulatory standards.

• Develop and implement collection strategies to optimize recovery rates and minimize Non-Performing Loans (NPLs).
• Monitor daily, weekly, and monthly collection performance against KPIs and targets.
• Supervise and provide guidance to the collection team, including field collectors, desk collectors, and team leaders.
• Ensure compliance with OJK (Otoritas Jasa Keuangan) and other regulatory requirements related to collection practices.
• Analyze borrower repayment behavior, trends, and portfolio risks; provide insights and recommendations to management.
• Handle escalated cases and negotiate repayment solutions with delinquent borrowers.
• Collaborate with other departments (Risk, Legal, Operations) to address default cases and implement recovery actions.
• Maintain accurate records of collection activities and prepare regular performance reports for management.
• Drive continuous improvement initiatives, including adoption of digital collection tools, automation, and data-driven strategies
  .
• Ensure high standards of customer service while handling sensitive collection matters.

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration
  , or related field.
• Minimum 5 years of experience in credit collection or recovery, preferably in Fintech, P2P Lending, Banking, or Multifinance industry
  .
• Proven experience in leading and managing a collection team.
• Strong knowledge of credit risk management, debt recovery processes, and regulatory frameworks
  .
• Excellent negotiation, communication, and problem-solving skills.
• Strong analytical skills with ability to interpret financial data and borrower behavior.
• Proficient in Microsoft Excel, reporting tools, and collection management systems
  .
• Ability to work under pressure, handle complex cases, and achieve collection targets.
• Familiarity with digital lending platforms and tech-driven collection strategies is a plus.

Mid-Senior level

Full-time

Customer Service