Systems Implementation Specialist

Overview

Join the revolution in hospitality tech!
Liven is a leading global data, technology, and customer experience provider for the hospitality industry. We serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At Liven
, our platform helps hospitality businesses save more and work smarter by integrating operations from ordering and payments to back-of-house management
. We focus on AI-enriched insights and automated workflows to enable smarter decision‑making and smoother operations ’re an AI-first organisation
, automating repetitive tasks to free up time for our teams and customers to solve complex problems, delight guests, and drive growth.

Key Milestones

• Expansion:
  Acquired Order Up, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
• Global Reach:
  Headquarters in major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

If you thrive on creativity, bold thinking, and using technology to make things better, faster, and smarter, you’ll fit right in.

About The Role

We are seeking a System Implementation Specialist to lead the end-to-end deployment of Liven’s enterprise solutions in Indonesia. From initial scoping to successful go-live, you’ll be the key partner for clients, ensuring smooth integrations, customized configurations, and timely delivery. This role accelerates Liven’s growth in the Indonesian market by combining technical know‑how with exceptional client service.

• Manage the full implementation lifecycle for enterprise clients—from discovery and scoping to rollout and post-deployment support.
• Collaborate closely with clients to understand business requirements and tailor Liven’s solutions accordingly.
• Lead technical system configuration, customization, and integration based on client needs.
• Act as the primary point of contact during implementations, ensuring consistent communication with client stakeholders.
• Troubleshoot issues proactively and coordinate with internal technical teams to resolve implementation roadblocks.
• Maintain accurate documentation and timelines using project management tools (e.g., JIRA, Asana, Trello).
• Work cross-functionally with Product, Engineering, and Customer Success teams to ensure successful outcomes.
• Identify opportunities for process improvements and contribute to the continuous optimization of implementation practices.

• 3–8 years of experience in system implementation, preferably in the POS, SaaS, or related tech industries.
• Background in roles such as systems installer, solutions consultant, or project manager.
• Hands-on experience in software installation, configuration, and API integration.
• Proven ability to manage complex client rollouts on time and within budget.
• Strong communication skills to liaise with technical and non-technical stakeholders alike.
• Experience working with CRM or ERP systems (e.g., Salesforce, Hub Spot, SAP) is highly desirable.
• High proficiency in Excel or SQL to analyze system data and extract insights.
• Excellent organizational skills to juggle multiple projects simultaneously.
• Fluency in Bahasa Indonesia and English is essential.
• Deep understanding of Indonesian business practices and cultural context.

• Experience in the hospitality or F&B technology sector.
• Familiarity with cloud-based POS systems and customer engagement platforms.
• Background working in or with scaling startups or high-growth SaaS companies.
• Exposure to mobile payment platforms, digital wallets, or loyalty systems.
• Certification in project management methodologies (e.g., PMP, PRINCE2, Agile).
• Experience supporting or deploying multi-location or enterprise-level systems.

• Mid-Senior level

• Full-time

• Information Technology

• Embedded Software Products

Referrals increase your chances of interviewing at Liven by 2x.

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