Strategy & Projects - Customer Service

Overview

Strategy & Projects - Customer Service, SPX Express role focusing on overseeing the Customer Service department and driving growth and operational excellence projects at a nationwide scale.

• Scale up SPX Express by focusing on overseeing the Customer Service department
• Drive high-impact growth and operational excellence projects in a fast-paced environment with a nationwide scale
• Support ongoing initiatives within the Customer Service and other departments to ensure the effectiveness and on-time implementation
• Monitor key operational metrics, business reports, and project implementation progress regularly

• Bachelor's degree in Engineering, Business Management, or any related field
• Minimum 3 years of work experience in a Project Management role with prior working experience in a tech startup, and management consulting
• Proven ability to manage large and challenging projects
• Experienced with cross-functional projects and teams, driving real results
• Exceptional negotiation and interpersonal skills
• Strong communication skills and ability to speak and write in English
• Proficient in operating Ms. Excel

• Mid-Senior level

• Full-time

• Other

• Internet Marketplace Platforms and Technology, Information and Internet