Manager, Global & Operations

Manager, Global Staff Experience & Operations

Teach For All Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

To advance Teach For All's 25-year vision, we are seeking a Manager, Global Staff Experience & Operations to be the operational backbone of our efforts to build an engaged, inclusive, global staff. This role ensures the high-quality, seamless end-to-end planning and execution of our critical staff development programs and people processes, leveraging strong project management and data analysis to directly enhance the staff experience and drive organizational efficiency.

The People Circle is a high-impact, globally distributed team focused on strengthening our culture, leadership, and staff experience to enable our network's success. We strive to embody the very principles we champion, fostering a culture of collective leadership, well‑being, and continuous growth. Reporting into a Senior Director within the People Circle, and working closely with other directors as well as the Chief Administration Officer, you will be part of a team where your operational expertise directly translates into tangible support and development opportunities for colleagues across the globe.

• End-to-End Project Management for Global Staff Development Offerings
  • Project Planning:
    Lead detailed backwards planning, develop clear project timelines, and manage critical dependencies across multiple global offerings.
  • Logistics:
    Coordinate all logistical elements, including scheduling, technology setup, and managing recruitment and registration processes.
  • Materials:
    Draft and prepare essential participant materials to support program delivery.
  • Stakeholder Communication:
    Draft and manage clear, intentional communications to staff, ensuring alignment and increasing engagement.
  • Program Design Support:
    Contribute to the refinement and iteration of program design based on feedback and strategic organizational goals.
• People Data Management and Analysis
  • Overall Data Strategy and Management:
    Serve as the holistic lead for our people data management & analysis approach, tools, and system.
  • Data Systems and Integrity:
    Manage key people data systems, ensuring data accuracy, consistency, and security across a globally distributed team.
  • Data Reporting:
    Track and report on key organizational metrics (e.g., new hire, attrition, and engagement data) and respond to internal data requests.
  • Survey Leadership:
    Lead the end-to-end project management of our annual Staff Engagement Survey and Development Needs Survey, from design and launch through data processing, analysis, and presenting key insights.
• Excellence in Core People Cycles, Systems, and Funds
  • Performance Management:
    Plan and coordinate the annual staff member performance review cycle timelines, draft global communications, and ensure all relevant resources for goal‑setting, feedback, and development planning are current and accessible.
  • Sponsorship Program Operations:
    Manage the internal organizational mentorship program by tracking sponsor/staff member matches, developing communication plans, and ensuring sponsors receive timely updates and necessary materials to effectively support their colleagues.
  • Staff Funds Administration:
    Lead the operational management of key staff funding mechanisms, including the Staff Connection Fund and the Individual Development Fund (for external professional development).
  • Budget Management:
    Serve as the budget manager for the People Circle, tracking expenses, managing vendor payments, and ensuring resourceful stewardship of funds allocated for learning and well‑being initiatives.
• Strategic Operations and Ad‑Hoc Projects for Organizational Ease
  • Modern Workplace Solutions (MWS) Project:
    Contribute to cross‑team projects that streamline organizational systems, improve cross‑team collaboration, and enable greater ease in our global, remote workspace.
  • AI Adoption Project:
    Contribute to a cross‑team initiative to develop, prioritize, and pilot AI use cases across the organization, helping to integrate these tools to create greater efficiency and capacity for staff.
  • Staff Milestone Appreciation:
    Coordinate and…