Costumer Manager​/Senior Manager

South Jakarta, Indonesia | Posted on 05/15/2025

• Managing teams of customer service representatives.
• Developing and implementing service strategies, monitoring key performance metrics.
• Resolving complex customer issues, and ensuring high levels of customer satisfaction.
• Providing leadership and guidance to lower-level managers to optimize customer service delivery across the organization.
• Developing and executing strategic initiatives to optimize the customer journey across all touchpoints.
• Analyzing customer data to identify pain points.
• Leading cross-functional teams to implement improvements that drive customer satisfaction, loyalty, and advocacy, ultimately contributing to business growth.

• Bachelor's degree or equivalent experience from all majors.
• Having min. 3-5 years' in the related fields (customer experience).
• Experience as the leader of big team & product manager/owner are plus point.
• Strong communication, interpersonal, and leadership skills.
• Proven knowledge and execution of successful development strategies.
• Familiar with data analyzing & strong in problem solving.
• Fluent in English both written and spoken.