Health Information Manager

About the Role

Health Information Systems Manager will be responsible to analyze regional needs and identify the best fit EMR solutions for the clinics. He/she will also be responsible to understand user and client needs, work closely with the local and medical team to translate the needs in user stories and ensure the needs are communicated clearly to the development team to enhance the HIS/EMR in-line with industry best practices.

This role serves as a bridge between clinical workflows and technical solutions, ensuring data security and regulatory compliance. Provide expert oversight in EMR/HIS implementation for new sites and also support technical and support teams in maintaining/supporting existing sites. The Health Information Systems Manager is also expected to build good relationships with other team members in Medical Services Business Line.

Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

- Perform assessments for new or existing projects and recommend the best-fit EMR solution for the project/site.
- Act as product owner for EMR/HIS; develop and own a product backlog, own product backlog refinement (analyze and document business and functional requirements in the form of user stories for the technical team to work on).
- Provide recommendations on improvement areas and/or new requirements for setting up the application roadmap.
- Provide expert oversight and recommendations to implementation team in EMR/HIS roll-outs.
- Design and/or review clinical needs to align with business goals and work closely with the technical and architecture team.
- Act as a functional solution provider for the EMR. The solutions provided should be of high quality, robust and scalable.
- Apply deep knowledge of healthcare workflows, clinical data, and medical terminologies to facilitate the translation of clinical requirements.
- Collaborate with internal teams to optimize user experience.
- Accountable and responsible for all functional aspects of the assigned EMR/HIS application.
- Leverage expertise in healthcare interoperability standards, such as HL7 and FHIR, to facilitate integration with other healthcare IT systems (PACS/RIS/LIS or HIEs) and vendors.
- Understand the architecture and data structure of the EMR system to assist with seamless integration to other systems and/or government applications.
- Work closely with technical and application teams in the rollout of enhancements and fixes, including preparation of release notes, user training material and user training (if required).
- Review and Manage defects during the project life cycle.
- Create comprehensive documentation and provide training to users and IT staff.

Qualifications

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

- Vast experience in HIS/EMR applications and other healthcare systems.
- In-depth knowledge of healthcare industry regulations, standards, and best practices.
- Strong understanding of clinical processes and workflows.
- Experience in integrating HIS with sub-systems, such as LIS/RIS/PACS/ERP or HIE.
- Working knowledge of HL7 v2, v3, or FHIR.
- Working knowledge of healthcare data standards such are ICD 9/10, CPT, HCPCS, LOINC, SNOMED-CT.

- Experience with data analytics and reporting in a healthcare context.
- High level technical knowledge/comprehension.
- Refined communication and interpersonal skills.
- Strong problem-solving, analytical, and organizational skills.
- Ability to work independently.
- Attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Demonstrated ability to understand the differing business strategies and practices that exist within a large organization.

- Experience with conducting user trainings.

Required Competencies

(Critical behaviors necessary to successfully perform the job)

- Should have sense of ownership, urgency, and self-motivation.
- Good business acumen and able to understand the business and clinical requirements and convert them to solutions.
- Ability to translate the technicalities into business language and communicate with the business team.
- Affinity to work in an international and multicultural environment with excellent English written & verbal communication skills, and interpersonal skills.
- Team player.
- Ability to create concise and clear functional documentation and review the functional deliverables.
- Ability to establish and maintain good relations with clients/partners.

Required Work Experience

(Brief description of the job-related experience needed to perform the job)

- Experience in working with health information systems.
- Experience in Project Management and able to work with the development team to deliver systems according to specifications as well as leading and performing post-production support.
- Experience in Agile methodology.
- Experience in working with JIRA and Confluence.
- Knowledge and experience in process and system analysis defining various…