Job Description & How to Apply Below
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do.
We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's In It For YOU
SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for sales of various SBI Card products in an assigned Circle , with a span of 2-3 Networks, 6-8 Modules, 20-30 regions and 700-2000 branches, leading a large team of up to 20 FTEs, 900-3000 NFTEs, manning the branches and various other points of sales identified by the bank relationships. This role is also responsible for defining the location wise execution strategy in the circle, as well as managing key relationships with senior functionaries of partner banks.
Role Accountability
Participate in annual banca sales/growth planning exercise, providing market inputs to aid in strategy formation
Define and implement location-wise banca sales execution strategy within circle in conjunction with SBI circle CMC and senior functionaries of partner banks to drive achievement of overall organization objectives
Establish a structured review mechanism with SBI/partner banks to review progress on goals and ensure timely course correction
Build a strong network and a sustainable engagement routine to develop working relationships with all stakeholders across SBI, SBI JVs and Associates & Multiple Partner banks
Devise and implement special segment/product/program focused campaigns to increase Branch employee engagement and productivity
Explore potential locations for expansion and long term business growth
Develop partner bank sourcing and alternate sourcing channels to supplement SBI branch led sourcing and contribute to future business growth
Conduct branch potential mapping across surrogates/programs to tweak coverage strategy
Organize SBI Connect events across levels in the circle to help enhance engagement levels and to motivate bank staff
Liaison with other functional stakeholders (Operations, Customer Service etc.) to clear roadblocks and resolve escalations for the team
Drive team to adopt all New Digital Initiatives of the company by ensuring quick knowledge cascade to extended sales teams by facilitating adequate trainings
Streamline customer complaint management and redressal process at Branch level, ensuring all modes of customer service are effectively utilized in enhancing customer experience, such as Connect 2.0/ASM help line /Branch help line /walk-in service desk etc.
Manage VIP customer referrals and handle escalations referred by SBI/partner banks
Drive successful completion of various org-wide projects, such as KYC Compliance Of Existing Customer Base by Liaising…
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