Manager, Client Services

About Hollywood Park

Hollywood Park, a near 300‑acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman

E. Stanley Kroenke with the 70,000‑seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed‑use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25‑acres of public parks and open space.

Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world‑renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, Wrestle Mania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5‑acre open‑air plaza, American Airlines Plaza, and the 6,000‑seat You Tube Theater.

You Tube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more.

Hollywood Park is being brought to life by a deeply experienced team of creative forward‑thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect.

Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.

At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.

• Start with Care – create a lasting impact through genuine care
• Thrive as a Team – create an environment of collaboration and encouragement
• Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others
• Resolve with Respect – treat others with empathy, patience, and kindness
• Safety Always – maintain a safe and secure environment

The Manager of Premium Client Services is primarily responsible for providing a superior level of service to all SoFi Stadium & Hollywood Park suite owners & premium clientele. Responsibilities extend through You Tube Theater, gamedays, 3rd party events, the development and coordination of the 365‑service platform, as well as execution of premium events. The goal shall be to maximize the return on investment for each client thus driving retention and renewal.

This role will work closely with all members of the premium sales and service team and will work under the guidance of the Head of Premium Services.

• Manage Hollywood Park premium clientele daily as primary contact from invoicing, ticketing, contract fulfillment, planning/hosting events, etc.
• Develop and execute strategies to increase engagement and positive relationships with current and new clients through in‑person meetings, phone calls, and written correspondence
• Assist in the coordination of special events for stadium suite owners and C‑level prospects to aid in new business development
• Coordinate the 365‑service platform through suite/conference room reservations on non‑event days by confirming stadium access, security, parking, AV, F&B, etc.
• Manage stadium 3rd party event process for current suite clients from confirming suite purchases, invoicing, relocating suite obstructions and assisting in suite rental process
• Assist in the development and creative process for client gifting and engagement
• Organize and maintain tracking system for stadium suite sales including but not limited to suite maps, CRM system, and applications
• Support premium…