Customer Service - Data Entry

Customer Service Representative - Order Entry
Pay: $22-$27

Support customers throughout the order process by accurately entering orders, resolving discrepancies, and providing excellent customer service related to pricing, product availability, shipping, invoices, freight, ETAs, and order status. Collaborate with internal departments to ensure efficient order fulfillment.

A detail-oriented customer service professional with experience in order entry/data entry, ERP systems, and Microsoft Office who can efficiently manage customer inquiries, process orders accurately, and work cross-functionally to support order fulfillment.

• Process and manage customer purchase orders in the ERP system.
• Verify order accuracy, including pricing, quantities, part numbers, and shipping details.
• Handle customer inquiries via phone and email regarding orders, availability, shipping, invoices, and lead times.
• Process order changes, backorders, returns, freight estimates, and shipping documentation.
• Coordinate with Manufacturing, Shipping, Warehouse, Accounting, and Sales teams to resolve issues and ensure timely delivery.
• Maintain accurate records while managing multiple priorities in a fast-paced environment.

• High school diploma or equivalent.
• 1+ year of customer service, order entry, administrative, or office support experience preferred.
• Strong data entry, organizational, and problem-solving skills.
• Experience with ERP systems and Microsoft 365 (Outlook, Teams, Word, Excel).
• Excellent communication skills, attention to detail, and ability to multitask.
• Ability to learn products, processes, and customer service procedures.