Care Coordinator

Care Coordinator I (Inglewood Adult Services)

This is a full-time, hybrid position that requires a mixture of field work, office work, and time spent working remotely. The primary working location will be Inglewood and the surrounding area.

The pay range for this role is between $21.38 - $24.59 per hour and you have the option to elect into a 9/80 flex work schedule.

$7,500 sign-on bonus for external candidates.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

As a Care Coordinator I, you will play a crucial role in providing comprehensive case management, mental health, and substance use services to individuals with a history of persistent mental illness and/or substance use. In this position, you will be responsible for offering personalized care and support to individuals within an integrated health care setting, helping them navigate and access necessary services to optimize their well-being and recovery.

• Assists clients and families to locate, access and utilize a full range of health care services, community support groups and resources; establish and maintain housing; access mental and medical care, rehabilitation programs and drug/alcohol services; increase social contacts and engage in constructive activities. Assesses clients' needs and functioning, presents cases in treatment team meetings and monitors progress as needed.
• Acts as client advocate interfacing with housing and support agencies including property owners, support groups, Social Security, Medicare/Medi Cal, etc.
• Develops and maintains rapport and cooperative relationships with community agencies for the benefit of the clients.
• Provides individual/group supportive counseling and psycho-education to assist clients in coping with mental illness and/or substance use, promote recovery and develop self-sufficiency.
• Provides crisis intervention and facilitates conflict resolution among the program clients as needed; assists clients in problem-solving life situations.
• Interfaces with clinical and medical staff in coordinating client care.
• Meets Agency client service expectations.
• Monitors and maintains documentation of client services; ensures compliance with Agency, county, state and federal policies and procedures, standards and guidelines.
• Develops and maintains clinical skills through seminars, workshops, or other forms of continuing education/training related to individuals with a history of mental illness and/or substance use disorders.
• Attends and participates in Agency and program/team meetings, individual/group supervision, and related community Agency meetings as required/requested.
• Provides social rehabilitation services to clients and their families individually and/or group setting.
• Conducts outreach services to generate client referrals.
• Participates in community resource and/or health fairs.
• Provides parenting services to individuals, groups or the community at large.

• A minimum of two (2) years of related experience or a bachelor's degree is required.
• Previous experience working in a social service/mental health environment, preferably with mental health and/or substance use clients.
• Current knowledge of all job specific skills including crisis intervention and multicultural and socio-economic issues, and documentation standards.
• Knowledge of Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
• Knowledgeable about and actively…