Associate, Systems; External Agency

Inglewood, California, United States

The Associate, Real-Time Systems supports the design, configuration, operation, and troubleshooting of Real-Time Systems that power NFL Media digital graphics experiences, including FAST channels, NFL+, Red Zone, and other digital productions. This role serves as a technical resource for Viz graphics workflows, ticker systems, L-Bar applications, data integrations, and real-time content delivery while helping ensure reliable operation of critical production systems.

• Configure, maintain, and troubleshoot Viz graphics systems, render engines, ticker systems, L-Bar applications, and supporting software environments to ensure reliable delivery of graphics across FAST, digital, and Red Zone platforms.
• Support end-to-end graphics workflows including data-driven Viz graphics, scorebars, ticker content, promotional elements, sponsorship integrations, countdown clocks, and lower-third graphic packages to ensure accurate on-air and digital presentation.
• Maintain RTS applications, databases, APIs, and automated page generation tools while validating data flow between internal services, graphics systems, and production environments.
• Serve as a frontline technical resource during live productions by diagnosing and resolving graphics, connectivity, software, and data issues to minimize operational disruptions.
• Partner with production, engineering, and operations teams to support FAST channel graphics, Red Zone L-Bar workflows, ticker content management, and digital platform graphics delivery.
• Create and maintain technical documentation, diagrams, workflow guides, system inventories, and operational procedures while identifying opportunities for process improvements and automation.
• Assist with preparation, testing, deployment, and operational support for major league events including the NFL Draft, NFL Combine, International Games, Kickoff, Playoffs, and Super Bowl coverage.

• Bachelor's degree in Broadcast Technology, Information Systems, Computer Science, Digital Media, Engineering, or equivalent practical experience.
• 3+ years of experience supporting broadcast graphics, digital media operations, production technology, or real-time systems.
• Experience supporting Vizrt, graphics rendering systems, or similar real-time graphics platforms.
• Working knowledge of networking, Windows administration, system configuration, and troubleshooting.
• Familiarity with data-driven graphics, APIs, databases, and content automation workflows.
• Experience supporting live production, digital streaming, or broadcast operations.
• Ability to work independently in fast-paced, deadline-driven environments.

• Experience supporting FAST channels, OTT streaming platforms, or sports media operations.
• Experience with Viz Trio, Viz Engine, ticker systems, or graphics automation workflows.
• Familiarity with SQL databases and scripting/automation tools.
• Experience supporting major live sporting events.

• Strong troubleshooting and analytical skills.
• Excellent communication and collaboration skills.
• Detail-oriented with strong organizational abilities.
• Ability to remain calm under pressure during live productions.
• Strong customer service mindset and production support orientation.

• Ability to work in control rooms, machine rooms, and production environments.
• Occasional lifting and movement of production or IT equipment up to 40 pounds.

• No travel typically required.

• Evening, overnight, weekend, and holiday work may be required during live productions and major events.
• Overtime may be required based on production schedules.
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