Housing navigator, Social Work

Make an Impact Join a mission-driven team helping veterans and their families transition from homelessness to permanent housing. As a Housing Navigator, you will work directly with veterans to guide them through every step of the housing process, including housing search, landlord engagement, lease support, move-in coordination, and housing stability services.

This role is ideal for someone passionate about housing access, case management, outreach, and supportive services who wants to make a direct impact in the lives of veterans experiencing homelessness.

Key Responsibilities Assist veterans and families with securing permanent housing through housing search, application support, and lease-up coordination

Serve as a liaison between U.S.VETS, the VA, HUD-VASH teams, landlords, property managers, and community partners

Collaborate closely with HUD-VASH Social Workers, Case Managers, and multidisciplinary care teams

Maintain active communication with clients throughout the housing process to ensure engagement and progress toward housing goals

Conduct housing assessments to identify barriers, strengths, housing preferences, and support needs

Support clients with gathering documentation, completing housing applications, and submitting required paperwork

Assist clients with apartment searches, unit viewings, transportation coordination, and move-in logistics

Build and maintain strong relationships with landlords, property management companies, and housing providers

Advocate for clients during landlord negotiations and help overcome tenant screening barriers

Conduct outreach and engagement efforts for veterans experiencing homelessness, including field outreach and coordinated entry participation

Provide short-term housing stability support and connect clients to supportive services including healthcare, employment, legal aid, public benefits, and behavioral health resources

Maintain accurate client case files, housing placement data, outreach documentation, and program reporting

Participate in case conferencing, community meetings, and housing collaboration efforts

Support housing retention efforts and assist clients in maintaining stable housing

Additional Program Responsibilities For Housing Navigators supporting HUD-VASH, SSVF, or county-funded housing programs:

Maintain knowledge of program eligibility, housing regulations, and supportive service requirements

Coordinate with VA programs, supportive housing initiatives, and local Continuum of Care systems

Conduct street outreach and community engagement activities as assigned

Support coordinated entry, housing referrals, and care coordination across programs

Bachelor’s degree in Social Work, Human Services, Psychology, or related field required equivalent experience may substitute where permitted by funding source

Experience working with homeless populations, supportive housing, or low-income communities

Strong understanding of housing navigation, housing resources, landlord engagement, or case management preferred

Excellent communication, relationship-building, and advocacy skills

Strong organizational skills and ability to manage multiple clients and deadlines

Ability to work independently and collaboratively in a fast-paced environment

Proficiency in Microsoft Office and electronic documentation systems

Ability to maintain confidentiality and professional boundaries

Valid driver’s license, reliable transportation, and ability to meet insurance requirements

Preferred Qualifications Experience working with veterans, HUD-VASH, SSVF, or housing-focused programs

Familiarity with Continuum of Care systems, coordinated entry, or supportive housing programs

Experience conducting outreach, housing placement, or housing retention services

Why Join U.S.VETS Directly support veterans in achieving housing stability and independence

Opportunity to build community partnerships and create housing opportunities

Collaborative and mission-driven work environment focused on long-term outcomes