Entry Level Logistics Coordinator; Bilingual in Mandarin

September 23, 2024 | Open Positions

Job Title:
Entry Level Logistics Coordinator (Bilingual in Mandarin)

Employer: IM Global LLC

Worksite:
Elk Grove Village, IL / Inglewood, CA / Jamaica, NY

Responsibilities:

• Assist with the communication between the customer services team and our US vendor.
• Responsible for ensuring the completeness of customs clearance information and documents. Ensure the communication between our service providers and airlines is completed in a timely manner.
• Real-time monitoring and tracking of shipment's customs clearance information and status, investigate, resolve and communicate operational or entry issues.
• Coordinate and follow-up with our warehouse and 3rd party warehouses for the customer's needs. Such as: order fulfillment, forwarding, dropship, transshipment, and demolition etc.
• Monitor and coordinate import customs clearance and transportation.
• Coordinate with our customer service team to follow up with our last mile solution providers regarding lost packages, undeliverable packages and refund requests.

Requirements:

• Bachelor’s degree from four-year college or university and 1-2 years related experience and/or training
• Excellent analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficient with Microsoft Office Suite or similar software

Apply:

For more information about the role and benefits, please visit our Indeed listing. We invite you to apply through Indeed and look forward to the possibility of you joining our team!