Customer Services Assistant

Do you enjoy working in a people-facing role where no two days are the same and you’re not stuck behind a desk?

Location:

Inverness

Hours:

Monday to Friday, 8.30 am – 4.30 pm

Contract:

12-month contract (interview taking place mid January)
Pay: £27,400 - £27,900

We’re recruiting for a Front of House Customer Services Assistant to join a busy Client of ours in Inverness. This is a highly in person role where the majority of enquiries are dealt with face to face, rather than by phone or email.

This is not a typical receptionist or desk based admin role. You’ll be on your feet for much of the day, welcoming visitors, supporting staff and carrying out a variety of practical, hands on tasks both inside and outside the building. The role would suit someone who enjoys being active at work and taking a flexible, hands on approach.

Responsibilities:

• Acting as the main front of house point of contact for staff, visitors and contractors

• Delivering excellent face to face customer service in a busy environment

• Managing visitor access, security and health & safety procedures

• Supporting the day to day operation of the building and facilities

• Carrying out practical, hands-on tasks around the site, including spending time outdoors

• Assisting with basic vehicle and facilities checks (training provided)

• Making routine arrangements such as meeting rooms and hospitality bookings

• Providing general administrative support as part of the wider workplace services team

• Prioritising tasks and responding to issues as they arise throughout the day

What We’re Looking For:

• Experience in a customer facing role such as retail, hospitality, front of house or visitor services

• Confident dealing with people face to face and providing a welcoming, professional service

• Happy working on your feet and carrying out hands on, practical tasks

• A flexible, proactive attitude and willingness to get involved where needed

• Good communication skills and attention to detail

• Comfortable using basic IT systems

• Disclosure Scotland will be conducted if you don’t already have one done recently

• Clean driving licence

How to Apply

If you’re looking for a varied, active, people focused role and enjoy a hands on working environment, contact Lauren at Global Highland today to find out more