Customer Services Assistant

Customer Services Assistant – Cavanagh Wealth Management (Inverness, Scotland)

Location: Inverness

Hours: Monday to Friday, 8:30 am – 4:30 pm

Contract: 12‑month contract (starting January ideally)

Pay: £27,400 – £27,900 per annum

We’re recruiting a Front‑of‑House Customer Services Assistant for a busy client. This is an in‑person role with most enquiries handled face‑to‑face. You’ll be on your feet most of the day, welcoming visitors, supporting staff, and carrying out a variety of practical tasks both inside and outside the building.

• Act as the main front‑of‑house point of contact for staff, visitors and contractors
• Deliver excellent face‑to‑face customer service in a busy environment
• Manage visitor access, security and health & safety procedures
• Support day‑to‑day operation of the building and facilities
• Carry out practical, hands‑on tasks around the site, including time outdoors
• Assist with basic vehicle and facilities checks (training provided)
• Make routine arrangements such as meeting rooms and hospitality bookings
• Provide general administrative support as part of the wider workplace services team
• Prioritise tasks and respond to issues as they arise throughout the day

• Experience in a customer‑facing role (retail, hospitality, front‑of‑house or visitor services)
• Confidence when dealing with people face‑to‑face and providing a welcoming, professional service
• Willingness to work on your feet and carry out hands‑on, practical tasks
• A flexible, proactive attitude and willingness to get involved where needed
• Good communication skills and attention to detail
• Comfortable using basic IT systems
• Disclosure Scotland (or an equivalent recent check) will be conducted if not already completed
• Clean driving licence

If you’re looking for a varied, active, people‑focused role and enjoy a hands‑on working environment, contact Lauren at Global Highland today to find out more.