Bank Administrative Assistant

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Location: Royal Northern Infirmary (RNI), Inverness

Position: Bank Administration Assistant (Band
2) – MSK Physiotherapy Team, RNI, Inverness.

This role provides essential administrative support to ensure the smooth running of the service, helping to maintain patient flow and support clinical staff in delivering high-quality care.

• Providing administrative support to the MSK Physiotherapy team
• Managing telephone and email enquiries and directing appropriately
• Supporting appointment booking and clinic administration
• Maintaining accurate patient records and filing systems
• Assisting with general office duties to support service delivery

• Have good organisational and communication skills
• Be able to work independently and as part of a team
• Be IT literate with experience of basic office systems
• Demonstrate attention to detail and a proactive approach
• Have a flexible approach to working on a bank basis

Previous NHS or administrative experience is desirable but not essential.

• This is a bank post (as and when required)
• The role is key to supporting clinical capacity by reducing administrative burden on clinicians
• Postholders may be offered shifts flexibly in line with service need