Service & Hire Administrator

Full Time – 37.5hrs

Step into a role where you keep everything moving.

At Mac Gregor Industrial Supplies, service isn’t just repairing equipment — it’s about keeping customers working and teams connected.

We’re looking for someone with energy, organisation and pride in doing things properly to join our busy Service team on a maternity cover contract.

This is a brilliant opportunity to join a supportive team, gain experience in a fast-paced environment, and make a real impact from day one.

Our customers depend on us to keep their businesses running. That means clear communication, accurate information and teamwork.

This role lives our values every day:

Customer First – making things easy and reassuring

Do the Right Thing – accuracy and ownership

Be the Best – pride in well-organised work

We Support Each Other – helping technicians and colleagues succeed

Future Focused – improving how we work

You’ll be the person everyone relies on to know what’s happening.

You won’t just “do admin” — you’ll coordinate the service journey.

• Booking and managing workshop jobs from start to completion
• Updating customers and handling enquiries
• Supporting technicians with scheduling and workflow
• Processing warranty claims and documentation
• Managing service records, invoices and purchase orders
• Handling calls and emails professionally
• Coordinating third-party repairs
• Keeping data accurate and organised
• Supporting reporting and improving processes

• Thrives in a busy environment
• Is organised and detail-focused
• Communicates confidently with customers and colleagues
• Takes ownership and shows initiative
• Works well as part of a team
• Brings positivity and enthusiasm to work
• Customer service or admin experience is helpful — attitude matters most.

• Accredited Living Wage Employer
• Pension Scheme
• Employee Discount
• Cycle to Work Scheme
• Company Uniform
• Discretionary Annual Bonus Scheme
• Additional Holiday Entitlement after One Year of Service
• Employee Assistance Programme (EAP) providing free, confidential 24/7 support for you and your immediate family
• Ongoing training and development opportunities
• A supportive team environment
• The opportunity to make a real difference to customers and branch performance

This is an excellent opportunity for someone who enjoys balancing customer service, administration and operational coordination in a role that makes a genuine impact every day.

If you're organised, customer-focused and ready for your next challenge, we'd love to hear from you.