Sales Coordinator

Key responsibilities Customer Enquiries & Communication

• Serve as the first point of contact for inbound sales enquiries via phone, email, and digital platforms.
• Triage and manage incoming calls, directing enquiries to the appropriate team members.
• Gather essential information from potential clients to ensure accurate advice and quotations.
• Greet clients in a friendly, professional manner when required.
• Respond promptly to instant messaging enquiries to ensure no communication is missed.
• Follow up on customer quotes and provide timely assistance to potential clients.
• Prepare and submit accurate sales quotations within 24 hours of receiving all necessary information.
• Engage with customers to collect all relevant details needed for competitive and accurate quotes.
• Identify repeat customers and ensure they receive exceptional service.
• Maintain accurate and up‑to‑date customer records, logging all interactions and progress notes.
• Update CRM contact records for repeat customers, ensuring all new information is captured.
• Gather and correlate leads from various sources to ensure timely follow‑up and organisation.
• Confirm sales instructions and notify the Office Manager for invoice creation.
• Ensure purchase orders are received and correctly filed for customers not paying prior to deployment.

• Set up confirmed jobs in our service software and assign them to the appropriate consultant.
• Liaise with consultants to ensure they have all necessary information to carry out the work.
• Support smooth handovers between sales, admin, and consultancy teams.
• (Future progression) Develop into an operations‑focused role as experience grows.

• Perform administrative tasks including data entry, document management, scheduling, and record‑keeping.
• Support the wider office team with day‑to‑day tasks to ensure efficient operations.
• Provide appropriate signposting to other services when required.
• Audio typing would be advantageous.

Ideally you will have experience of working within a sales or customer service environment. You will be required to greet clients in a friendly welcoming manner, you will be able to multi‑task and remain calm under pressure.

• Prior experience in an office, sales, or customer service environment.
• Strong organisational and multitasking abilities, with the ability to remain calm under pressure.
• Excellent written and verbal communication skills.
• Competency in Microsoft Office and other relevant software.
• Ability to work independently and collaboratively within a small team.
• High attention to detail and a commitment to getting things right the first time.
• Some knowledge of arboriculture or ecology (full training provided).
• Experience preparing quotations or supporting a sales process.
• Ability to audio type.

• 25 days annual leave + bank holidays
• Birthday off
• Pension Scheme
• Employee Assistance Program
• Continuous professional and personal development