Dockless Operations Co-ordinator

We are looking for an organised, proactive Dockless Operations Co-ordinator to support Westminster Council in managing and improving its dockless transport services.

In this key role, you'll help improve how dockless transport is managed by bringing together complaints, data, enforcement activity and local feedback. You'll spot trends, flag emerging issues, keep actions moving and make sure the right people have the information they need.

You'll work across council teams and operators to understand what's happening on the ground, identify recurring problems and support practical solutions. You'll also help monitor performance, improve compliance and make sure resident and member concerns are followed through.

It's a varied, fast moving role, so you'll need to be organised, proactive and comfortable balancing competing priorities, deadlines and stakeholders.

• Coordinate weekly tasking meetings and monthly performance reviews, recording actions, owners and deadlines and following these through.
• Maintain trackers, dashboards and registers covering performance, hotspots, member issues, bay reviews and operator commitments.
• Review complaints, member enquiries, enforcement activity and operational data to identify trends, recurring issues and emerging risks.
• Work with council teams and operators to resolve problems and improve performance.
• Track activity across enforcement, parking and kerbside, network management, data and technology, and future delivery projects.
• Monitor operator performance, including response times, removals, enforcement activity and agreed service standards.
• Keep resident and member concerns visible, ensuring agreed actions and responses are completed.
• Escalate issues where progress is slow or wider or senior input is needed.

• Strong organisation and coordination skills, with the ability to manage competing priorities.
• Good analytical skills and confidence working with data and operational information.
• Clear, concise written communication.
• Excellent attention to detail when managing records, trackers and performance information.
• Confidence working with council teams, operators and other stakeholders.
• A practical, solutions-focused approach and a willingness to keep things moving.
• Confidence to ask questions and constructively challenge when commitments aren't being met.
• The ability to stay calm, organised and focused in a fast-moving environment where priorities can change quickly.

• Great work life balance and only working 1 in 3 Saturdays!
• Monday to Friday, working shifts between 8am - 8pm
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
• A great, dynamic team - work alongside supportive colleagues who share ideas, collaborate and get things done.
• Learning and development - build your skills, broaden your experience and take on new challenges.

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors…