Customer Service Advisor

Service Advisor – Out of Hours

Salary: £12.60 per hour (Living Wage Employer)
Shift Uplift: £415 per month
Location: Capgemini, Inverness or Nairn
Hours: Night 1800‑07:00, Day 07:00‑18:00
Typical Shift Pattern: 3‑week rotation – week 1:
Thursday‑Sunday night; week 2:
Thursday night, Saturday‑Sunday day; week 3:
Thursday‑Saturday night

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance over the phone
• Assign calls to the relevant support teams when needed
• Action back‑office requests when required
  
  Advise customers and support teams on known problems/workarounds
• Keep customers updated on progress of their request or incident
• Meet personal targets and contribute to team success

• Excellent verbal and written communication skills
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem‑solving skills
• Confidence working under pressure

Previous customer service experience is an advantage. IT knowledge is desirable but full training will be provided.

This could be the next step toward a career in technology.