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Job Description & How to Apply Below
Service Advisor – Out of Hours
Salary: £12.60 per hour (Living Wage Employer)
Shift Uplift: £415 per month
Location: Capgemini, Inverness or Nairn
Hours: Night 1800‑07:00, Day 07:00‑18:00
Typical Shift Pattern: 3‑week rotation – week 1:
Thursday‑Sunday night; week 2:
Thursday night, Saturday‑Sunday day; week 3:
Thursday‑Saturday night
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance over the phone
- Assign calls to the relevant support teams when needed
- Action back‑office requests when required
Advise customers and support teams on known problems/workarounds - Keep customers updated on progress of their request or incident
- Meet personal targets and contribute to team success
- Excellent verbal and written communication skills
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem‑solving skills
- Confidence working under pressure
Previous customer service experience is an advantage. IT knowledge is desirable but full training will be provided.
Apply TodayThis could be the next step toward a career in technology.
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