Guide

Organisation:
Jacobite Loch Ness Cruises

Help us preserve our ‘Monster Reputation for Excellence’!

Jacobite Loch Ness Cruises are recruiting a Guide to join their friendly team for the busy 2026 season. The contract is seasonal, from March to October 2026, full-time preferred however part-time flexible hours available; shift flexibility and weekend working is required. Hours will normally be 0745 / 0830 – 1700 / 1745 and some evenings guiding private charters. There is the potential to extend the contract for the right candidate.

We can only accept those 18 years or over.

Jacobite Loch Ness Cruises is a Visit Scotland 5
* visitor attraction based at Dochgarroch Lock (4 miles South of Inverness city centre) and has been providing exceptional experiences on Loch Ness for 50 years. We are looking for a motivated individual to carry out guide duties to enthuse and educate our passengers about the wonderful Loch they’ll be cruising on. You will be helping our customers to tick Loch Ness off their bucket list!

You will be trained to competent crew standard to ensure the upmost adherence to our safety standards of practice. You will keep our passengers informed, safe and comfortable at all times and you will maintain the highest level of customer service to preserve our ‘Monster Reputation for Excellence’.

• Provide live commentary to our passengers as they sail the Loch; explaining notable facts, history, legends and wildlife around the Loch plus answering questions.
• Interact with our passengers ensuring they have an entertaining and fulfilling experience.
• Assist the Skipper in the efficient and smooth operation of the boat.
• Assist with the passenger count prior to departure of each cruise.
• Assist the Skipper with the application of safety regulations ensuring the safety of all persons whilst boarding, disembarking, and during their cruise.
• Carry out bar/sales duties as required.
• Assist with preparation of stock and daily replenishing of stores.
• Direct passengers in accordance with procedures in the event of an emergency.
• Report any customer / operational issues to the skipper.
• Carry out daily boat cleaning ensuring a high standard is maintained.
• Provide 5
  * customer care at all times.

• Confident at public speaking.
• Interest in the local area (preferred however training can be provided).
• Friendly and approachable with a willingness to initiate meaningful conversations.
• Conscientious with attention to detail.
• Good communication and numeracy skills.
• Demonstrate a pro‑active approach to problem solving.
• Driving licence desirable along with own transport.
• A strong customer service background is desirable.
• Previous crew experience not required as full training will be provided.
• Willingness to participate in on‑going training and personal development.
• Excellent timekeeping.

• Free parking.
• In store discount in An Talla – our sister tourist destination.
• Annual allocation of cruise tickets for family and friends.
• 50% discount on an individual membership to High Life Highland.
• Use of ASVA passes to access hundreds of free tickets to Scottish visitor attractions (restricted depending on availability).
• Highlife Highland gym membership contribution.
• Uniform and PPE provided.

Please include a cover letter explaining why you would like to be part of the Jacobite Loch Ness Cruises team.