Ticket Sales & Mooring Assistant

Organisation:
Jacobite Loch Ness Cruises

Help us preserve our ‘Monster Reputation for Excellence’!

Jacobite Loch Ness Cruises would like to recruit a ticket sales / mooring assistant based at Dochgarroch Lock and the Clansman Harbour on a seasonal basis for the busy 2026 season. The contract runs from March to September/October 2026. Full-time preferred however flexible hours available; shift flexibility and weekend working is required. Hours will normally be 0745 / 0900 – 1700 / 1745 and some evenings for private charter events.

We are looking for a motivated individual to carry out ticket sales and mooring duties so we can continue ensuring that Jacobite Loch Ness Cruises customers can tick Loch Ness off their bucket list! You will efficiently check-in our passengers using our integrated booking system ensuring our passengers are kept informed and assisted at all times and you will maintain the highest level of customer service to preserve our ‘Monster Reputation for Excellence’.

Jacobite Loch Ness Cruises is a Visit Scotland 5
* visitor attraction based at Dochgarroch Lock (4 miles South of Inverness city centre) and has been providing cruises on Loch Ness for over 20 years. You will report to Dochgarroch Lock where transport will be provided to the Clansman Harbour. Alternatively if it’s more suited to your commute, you can report directly to the Clansman Harbour.

• Assist the Skipper in the efficient and accurate recording of passengers.
• Sell and process our passenger tickets ensuring accurate transactions and banking processes are followed every day.
• Process and complete group bookings.
• Assist the Skipper to ensure the highest level of customer satisfaction is delivered.
• Assist as shore crew to moor our vessels (full training provided)
• Assist with preparation of stock and daily replenishing of stores.
• Direct passengers in accordance with procedures in the event of an emergency.
• Provide information to passengers on points of local interest etc.
• Report any customer / operational issues to the skipper.
• Assist with cleaning as required.
• Provide 5
  * customer care at all times

• Friendly and approachable with a willingness to initiate meaningful conversations
• Conscientious with attention to detail
• Excellent computer skills
• Good communication and numeracy skills
• Demonstrate a pro‑active approach to problem solving
• Cash handling and daily banking experience proffered
• A strong customer service background is desirable
• Previous experience not required as full training will be provided
• Willingness to participate in on‑going training and personal development
• Excellent timekeeping

A cover letter explaining why you would like to be part of the Jacobite team this summer would be helpful.

• Free parking
• Store discount in An Talla
• Annual allocation of cruise tickets for family and friends
• 50% discount on an individual membership to High Life Highland
• Use of ASVA passes to access hundreds of free tickets to Scottish visitor attractions (restricted depending on availability)
• Uniform and PPE provided