Apprentice Customer Service Coordinator; Sales

Apprentice Customer Service Coordinator (Sales)

Department: Early Careers

Employment Type: Permanent - Full Time

Location: Daviot Quarry & Asphalt Plant, Inverness

Compensation: £21,258 - £23,317 / year

Apprentice Customer Service Coordinator – Daviot, Inverness, IV2 5XL

Have you always had that knack for being organised? Do you like working with other people? Does a role that has lots of variety interest you? If so, perhaps working as a Customer Service Coordinator is your career call. Earn as you learn, combining college study for a SCQF Level 5 in Customer Service with industry experience at the largest independent construction materials group in the UK.

• Being paid to go to college; earn as you learn, without having to ‘work the time back’
• Achieving a SCQF Level 5 Apprenticeship over a 15 month period
• Full company funding of any fees for qualifications and training
• No shifts, no nights, no weekends; a 40-hour week, with Monday-to-Friday daytime hours
• A competitive salary significantly higher than the national minimum wage for apprentices
• Support from a community of apprentices; a collaborative and comprehensive induction
• A huge variety of potential career progression pathways at a stable, thriving business

• Respond to customer enquiries and engage customers to understand their needs and recommend the best solution
• Take customer orders and make sure all details are put into the system correctly
• Price and quote for customers and capture within Breedon’s systems
• Proactively maintain product knowledge expertise ensuring you understand Breedon’s products and can recommend the best solutions to customers actively upselling and cross selling where appropriate
• Actively manage customer enquiries to conclusion, driving conversion, understanding the reasons behind lost quotes
• Manage customer credit limits, proactively anticipating and communicating to enable smooth flow
• Deal with last-minute changes and let customers know if anything changes
• Build good relationships with customers over the phone
• Help improve how the team works by sharing ideas and hitting targets.

• National 5 Maths and English, Grades A – C
• Strive for continuous improvement with a focus on finding the right solution
• Positivity – our customers feel it
• The ability to work well under pressure and to multitask
• Resilience and the skill to deal with challenging customers and situations
• Flexibility when it comes to business needs and change
• The ability to demonstrate absolute care for our customers, our colleagues, and our business
• Effective time management, adhering to administrative policies and procedures.

• Salary- £21,257.60 - £23,316.80
• Company Pension Scheme
  33 days annual leave, inclusive of bank holidays
• Share Saver Scheme participation
• Company Life Assurance Scheme
• Access to our Employee Assistance Programme for health and wellbeing support
• Discounts on a wide range of products through our employee benefits platform
• Broad learning opportunities and career progression pathways.

At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.