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Customer Operations Team Lead: Hands-On & KPI-Driven
Job in
Inverness, Highland, IV1 9AQ, Scotland, UK
Listed on 2026-06-07
Listing for:
Highland Broadband
Full Time
position Listed on 2026-06-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Highland Broadband is seeking a Customer Operations Team Lead to guide the Customer Service team in Inverness. The successful candidate will lead a fast-paced contact centre environment, ensuring exceptional customer service while supporting day-to-day operations.
This role involves motivating the team, conducting quality audits, and managing KPIs to drive performance. The ideal candidate will possess strong teamwork and leadership skills, flexibility to accommodate shifts, and a passion for creating positive customer experiences.
Benefits include a discretionary bonus, subsidised gym membership, 32 days holiday, and a 5% enhanced employer pension contribution.
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