Customer Service Advisor

Customer Service Advisor

Salary: £16.11 per hour (Combined standard rate and shift allowance)
Location:
Capgemini, Inverness or Nairn

Hours:

Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800

Typical shift pattern is a 3-week rotation:
Week 1:
Mon
- Off, Tues
- Off, Wed
- Off, Thu
- Night, Fri
- Night, Sat
- Night, Sun
- Night
Week 2:
Mon
- Off, Tues
- Off, Wed
- Off, Thu
- Night, Fri
- Off, Sat
- Day, Sun
- Day
Week 3:
Mon
- Night, Tues
- Night, Wed
- Night, Thu
- Off, Fri
- Off, Sat
- Off, Sun
- Off

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incide...