Service Team Member

We’re looking for a Service Team Member to join us at Bodnant Garden to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.

Salary: £13.25 per hour

Contract Duration: Fixed term until 1st November 2026

Contract Type: This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays, but does not require evening or split shifts.

A range of shift patterns are offered, including shorter 10:30am to 2:30pm shifts, and full day shifts running from 9:15am to 5:00pm. Although not guaranteed, we typically expect to offer 2 days of work per week, but this can vary depending on holiday cover requirements.

Reporting to Andrea Davies – Welcome Manager, you’ll be part of a team of 15 Service Assistants working across our visitor welcome teams.

The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas and sites, helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way.

Tasks could include welcoming visitors, restocking shelves in the shop, clearing tables in the café, and answering questions to help people get the most out of their visit.

You can view the full role profile for this role in the document attached. You don’t need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

• Focused on giving great service to everyone you meet
• Confident speaking with visitors and solving problems
• A team player, but also happy to work on your own initiative
• Well‑organised, adaptable, and flexible to work across different sites
• Willing to learn new skills and work towards shared goals

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

Bodnant, Tal-y-Cafn, Conwy, LL28 5RE

Compliance. Eligibility to Work in the UK

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions around your suitability for this vacancy, please contact the people service centre.