Customer Service Advisor - Highland

As a Customer Service Advisor – Highland with Manpower UK, you will join our client Capgemini in Inverness on a temporary contract, earning up to £13.45 per hour. Working 35 hours weekly across five days between 7am-6pm, Monday to Sunday, you will serve as the primary contact for customers, delivering first‑line IT support.

Your responsibilities include handling requests via telephone, email, and web chat, logging each enquiry using call‑logging software, and resolving issues or offering guidance where feasible. You will also assign calls to relevant support teams when necessary, process Back Office requests, and advise customers on procedures, ensuring a consistently high standard of service.

Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) –

Location:

Capgemini, Inverness or Nairn –

Hours:

35 hours per week across 5 days, Monday to Sunday, between 7am-6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call‑logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem‑solving skills
• Confidence working under pressure

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.