Visitor Services Assistant – Castle

Organisation:
The National Trust for Scotland

Salary: £13.45 per hour

Location:

Culzean Castle

Culzean Castle is one of Scotland’s most loved castles, as one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS.

The role involves some physical activity and will include standing for periods of time and/or walking through the building undertaking guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.

• Warmly welcome visitors to the Castle, checking tickets and upselling guidebooks to enhance their visit
• Ensure the highest level of customer service so all visitors receive an excellent experience
• Maximise visitor enjoyment and understanding of the property by engaging them with the history of Culzean and the Kennedy family
• Ensuring accurate recording of visitors through the till system
• Membership Engagement & Promotion
• Share the benefits of membership with ticket holders and actively seek innovative ways to encourage recruitment
• Actively promote the work of the National Trust for Scotland and the value of membership to existing and potential members
• Deliver a broad range of high-quality guided tours and talks for the public and organised groups, following a pre-arranged script within the allotted time of 45 minutes
• Deliver engaging school workshops for all ages and abilities
• Enhance the visitor experience through third-person costumed interpretation, object handling and conservation demonstrations (where applicable)
• Promote and sensitively encourage donations during guided tours and/or at the Front Desk ensuring that visitors understand the impact of their support on the property’s conservation work.