Customer Service Agent - 12 Week FTC

Contract Duration - 12 Weeks

Are you a dedicated and empathetic communicator looking for a rewarding career in customer service?

We are looking for Customer Service Advisor to join our team and provide outstanding support to our valued customers.

• Engage with customers via phone, email, and live chat
• Handle inquiries, resolve issues, and provide solutions
• Process payments, agree on payment plans, and assist with queries
• Deliver a positive customer experience with professionalism and care

This role will become remote after 6 weeks training in our Inverness office.

Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

• Experience of handling and resolving difficult situations
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills
• Comfortable working alone as well as part of a team

• Hours:
  
  Great work life balance and only working 1 in 3 Saturdays!
• Monday to Friday, working shifts between 8am - 8pm (37.5 hours per week)
• Office based for the initial 6 weeks training period, then fully remote.
• Contract:
  
  Full time or part time hours available
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

The group currently has revenue of 326m, employs over 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

INDC