Customer Service Advisor/off
Job in
Inverness, Highland, IV2, Scotland, UK
Listed on 2026-09-12
Listing for:
Manpower Group (UK)
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
Customer Service Advisor (4 on/4 off)
Salary: £16.11 per hour (Combined standard rate and shift allowance)
Location:
Capgemini, Inverness
Hours:
4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days)
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you'll bring- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a steppingstone into a career in technology, this could be your next move.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×