Customer Service Advisor

Closing Date: 22/09/2026 Hours Per Week: 35 Monday - Friday 9am-5pm & Saturdays 9am-12pm As Required If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation.

Were always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you. About the Role As a Customer Service Advisor, youll:
Build meaningful relationships with our members and help them find the right products and services to support their goalswhether thats saving for a special trip, buying a first home, or planning for the future. Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts. Focus on doing whats right for our members without the pressure of sales targets.

Each YBS branch has its own unique character and strengths, making every location a special place to work. Heres what the hiring manager says about our Inverness Branch. We are looking for a candidate to join our small, highly engaged, and efficient team of customer consultants. Being a smaller team, we can provide increased engagement, close collaboration and focused management allowing us to spend more time to support and develop our team members whilst providing exceptional customer service in a close team dynamic.

Our branch is located in the middle of the city centre with many local amenities on our doorstep including several car parks within walking distance of the branch. About You You dont need a background in financial services or years of customer service experience. What matters most is your mindset and values. Were looking for someone who:
Is motivated to go the extra mile for colleagues and members, contributing to shared goals. Thrives in dynamic environments and embraces change with curiosity and positivity. Values diversity and understands the importance of different perspectives, experiences, and skills. Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone. Builds strong, respectful relationships with members and teammates. Has a growth mindset and is eager to learn through our training and development opportunities.

Is confident using digital tools and open to learning new technologies. Is committed to personal development and staying future-ready. About Us At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, youll be respected for who you are, youll be able to bring your whole self to work, and youll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. Were happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey. From day one, well set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity. Were passionate about creating an inclusive environment where everyone is welcome and able to be themselves.

If youll go…