VodafoneThree - Collections & Payments Strategy Manager

Vodafone Three - Collections & Payments Strategy Manager

Aggregate function:
Finance

Business Area:
Local Finance

Posting Country:
United Kingdom

Full Time / Part Time:
Full Time

Contract Type:
Permanent

Location:

Newbury or London + Hybrid

Salary:
Excellent basic salary plus bonus and Vodafone benefits

Working Hours:

Full time 37.5 hours per week – Monday to Friday

Hybrid Working:
Our hybrid working approach allows you to work both in the office and at home, with flexibility and resources. No specific days are required; instead, come into the office 2‑3 days each week, at least 8 days per month.

We’re at a pivotal moment as Vodafone and Three come together to create the UK’s largest and most advanced mobile network. As Collections & Payments Strategy Manager, you’ll turn strategic intent into real world impact, leading initiatives that strengthen recovery performance, reduce cost to serve and elevate customer outcomes. You’ll work across functions to drive insight, governance and operational excellence, ensuring our collections and payments strategy lands effectively and delivers measurable value.

It’s a role for someone who thrives in complexity, sees opportunity in change and wants their work to shape the future of a new national champion.

• Shape and deliver data driven collections and payments strategies, using predictive models and segmentation to optimise performance.
• Create customer focused engagement approaches that support timely repayment while driving fair and positive outcomes.
• Continuously assess and refine processes to boost efficiency, reduce delinquency, improve recovery rates and maintain regulatory confidence.
• Lead innovation and transformation initiatives across collections and payments, working closely with strategic partners to bring new ideas to life.
• Collaborate with IT, Data and Operations teams to enhance systems, automate journeys and strengthen our collections capability.
• Own performance insight, analysing KPIs and translating data into clear, actionable recommendations.
• Develop and evolve the collections toolkit, ensuring documentation, optimisation and best practice adoption.
• Oversee PIR reviews and business case development, ensuring strong governance and alignment across Data, Product, Compliance, Commercial and Operations.

• Strong experience in collections or payments environments, ideally within complex or regulated settings.
• Confident analytical capability, with the ability to interpret data and work with tools such as SAS or SQL.
• A disciplined approach to documentation, reporting and governance, with a focus on accuracy and clarity.
• Solid understanding of regulatory expectations and fairness principles in customer treatment.
• Excellent communication skills, able to influence stakeholders and translate insight into compelling narratives.
• Familiarity with telecoms or other regulated industries and the challenges they present.
• Proven ability to turn data led insight into practical, executable actions that drive measurable improvement.

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, such as discounts, vouchers, a pension plan and more. We help with your career through our learning tools and parental leave policies.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. While many candidates use AI to fine‑tune their CVs or prepare interviews, we look for authenticity and real experience.

During the interview, we want you to rely on your own knowledge and skills to show who you really are—your personality, creativity, and abilities.

We are a Disability Confident Employer, encouraging individuals with disabilities to apply. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair number of applicants with disabilities who meet the essential criteria. We are committed to promoting Inclusion for All, and diversity plays an important role in our success. We actively encourage everyone to consider becoming part of our journey.