Solutions Consultant

Role Overview

We are a dynamic team who are passionate about the work we do. We are inspired because our work makes a difference and there is a shared sense of purpose in our culture. We work in cross functional teams to regularly experiment, iterate, and deliver on new goals, pushing the boundaries in everything we do to bring world class digital forensics tools to law enforcement, government agencies, and corporations.

As a Solutions Consultant, you will serve as the key technical advisor and product advocate during the sales process. Your role will involve working closely with the sales team to understand customer requirements and provide innovative solutions that meet their needs. You will be responsible for delivering compelling product demonstrations and presentations, effectively communicating the value proposition to potential clients.

Your digital forensic technical expertise and knowledge of investigations will be relied upon for advancing the sales cycle and ensuring both short and long-term customer success of our clients. This starts by building strong relationships internally with the sales team and culminates in establishing a high level of trust with customers. You will report to the Director, Sales Engineering, responsible for overseeing your region.

• Act as the primary technical liaison between the sales team and clients, providing in-depth product knowledge and guidance throughout the sales cycle.
• Conduct comprehensive product demonstrations and presentations, showcasing the features and benefits to potential clients in a clear and concise manner.
• Collaborate closely with the sales team to identify client requirements and propose tailored solutions that address their specific challenges.
• Offer technical expertise and guidance during the development of proposals, ensuring that proposed solutions align with client objectives and industry best practices.
• Facilitate smooth transitions from pre-sales to post-sales support, working closely with support teams to ensure customer satisfaction and successful onboarding.
• Provide technical training and support to the sales team on product updates, new features, and industry trends to enhance their understanding and ability to effectively communicate the value of the product.
• Maintain a deep understanding of the competitive landscape and market trends, offering insights and recommendations to refine the product positioning and sales strategy.

• College/University Degree or Diploma in Engineering, IT, Computer Science, or equivalent experience.
• 3-5 years’ experience using various computer, mobile and cloud software solutions (i.e., AXIOM, IEF, FTK, Encase, XRY, Gray Key, Gray Key Fas Trak, DVR Examiner, Magnet Witness, Griffeye, Vera Key, Cellebrite, Oxygen etc.).
• 3-5 years’ experience working with or managing deployments of forensic tools within a network environment.
• 3-5 years’ experience working in investigations involving multimedia, with tools such as DVR Examiner, Magnet Witness, and Griffeye.
• Experience with cloud and virtual machines is desirable.
• Experience of private sector incident response, EDRM or corporate internal investigations is desirable.
• Ability to translate technical knowledge for different audiences.
• Excellent verbal and written communication skills in English. Other language skills will be considered a plus.
• Ability to travel approximately 40% of the time.
• Language skills:
  Proficiency in Spanish and/or Italian is considered an asset.

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.

If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

£80,000 - £100,000 (GBP) a year

Salary range (min…