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Job Description & How to Apply Below
Key Responsibilities
- Own end‑to‑end service delivery for critical IT systems, ensuring availability, performance, and compliance with service level agreements.
- Lead incident, problem, and change management processes using ITIL best practices and Service Now tooling.
- Drive automation and orchestration initiatives to reduce manual effort and improve operational efficiency.
- Collaborate with cloud engineering teams to integrate AWS/Azure services into the service portfolio.
- Mentor and develop a high‑performing operations team, fostering a culture of continuous improvement.
- 5+ years of experience in IT service management with a strong grasp of ITIL frameworks.
- Proven expertise in incident and change management, preferably using Service Now.
- Hands‑on experience with cloud platforms (AWS or Azure) and automation tools (e.g., Power Shell, Ansible).
- Demonstrated leadership ability to guide technical teams and manage stakeholder expectations.
- Excellent communication and problem‑solving skills, with a focus on delivering reliable services.
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