Desktop Support Analyst

Salary: £35,000 - 45,000 per year

• We are looking for a team player with at least 3 years of experience in an IT Support role.
• We need someone who can understand user needs, manage issues through to resolution, and escape where necessary.
• Strong troubleshooting skills and the ability to learn quickly are essential.
• A proactive, highly organised approach with the ability to prioritise workloads and adapt to change is required.
• A friendly and personable manner when dealing with colleagues is important.
• A full driving licence is desirable, and willingness to work flexibly in line with our business needs is preferred.
• Experience with desktop support is preferred.
• Applicants should be able to commute to or relocate to Inverness, Highland before starting work.

• Provide first and second-line technical support across all IT areas.
• Build, deploy and configure laptops for new and existing employees.
• Upgrade hardware and peripherals as required.
• Procure IT equipment and software licences where required.
• Act as a key point of contact for technical knowledge and expertise.
• Follow and adhere to processes and procedures, while checking and advising where improvements can be made.
• Communicate effectively with other IT team members and provide regular updates.
• Support employees and help ensure systems run smoothly by resolving issues in a timely manner.
• Deal with calls, emails and in-person requests for IT support.
• Escalate issues where necessary and contribute to resolving them efficiently.

• Hardware
• Support
• Active Directory
• Android
• Excel
• Microsoft 365
• Office 365
• Power Shell
• Security
• Share Point
• Windows

We are G&A Barnie Group Ltd, a small and dynamic team working across multiple sites, providing first and second-line technical support across all company IT areas. We offer a competitive salary, excellent benefits, support career development, and value a good work/life balance. The role is permanent, full-time, based in person in Inverness, Highland, with limited scope for out-of-hours work. Benefits include a company pension, on-site parking and private medical insurance.