Hybrid Incident & Analyst: Elevate Resolution
Capgemini is seeking a SIAM Incident and Knowledge Analyst to coordinate Incident Management and Knowledge Management across a multi-supplier environment. You will ensure effective incident resolution and the creation, maintenance and sharing of accurate knowledge articles with suppliers and internal teams.
The role requires strong ITSM/ITIL knowledge, SIAM governance experience, data analysis, and excellent stakeholder communication to improve service stability and user experience.
As a Hybrid Incident & Knowledge Analyst:
Elevate Resolution, you will play an important part at Capgemini in Inverness, Scotland, United Kingdom.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 42.000 - 65.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Hybrid Incident & Knowledge Analyst:
Elevate Resolution role in the description above.
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