Service Delivery Analyst

You'll be expected to spend 50% of your working week in one of the following locations:
Glasgow, Perth, Aberdeen, Inverness

£50,964 - £60,899 + a range of benefits to support your finances, wellbeing and family.

Permanent | Full Time | Flexible First options available

Service Management within Transmission Digital is a fast-paced environment. This role supports reliable IT and Operational Technology (OT) services across SSEN Transmission through reporting, governance, stakeholder engagement and escalation management, while helping improve service processes alongside project and programme activity.

• Manage customer incidents and requests through resolution, using trend and root-cause analysis to prevent recurrence.
• Analyse and report on IT/OT services for the Service Delivery function.
• Produce tailored service reports and communications for customer review meetings.
• Analyse IT/OT services to identify key issues, operational risks and improvements.
• Support continuous service improvements across internal, group and third-party IT providers.

• Experience in Service Delivery, Service Management or IT support for business-critical systems in medium to large organisations; OT support experience is desirable.
• Strong organisational, communication and time management skills, with the ability to prioritise competing demands in a fast-paced environment.
• A customer-focused, proactive approach to managing escalations, incidents, problems and service requests under pressure.
• Broad IT service experience and a good understanding of ITSM principles, frameworks and best practices.
• Proficiency in Microsoft 365 and data reporting tools;
  Service Now knowledge is desirable.

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plansees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact  / to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.