Service Manager

Overview

Service Manager at precious design studio, full time, 35 hours per week, £36,000 - £42,000 per year, Cheshire House - Inverness.

Here you will lead a team that makes a difference every single day. One of our Service Managers describes the role as a blend of compassion, leadership, and purpose, ensuring people receive the highest quality care and support.

Cheshire House is home to 16 young adults with physical disabilities. Each resident has a private flat with lounge, bedroom, bathroom, and kitchen. The home is surrounded by beautiful parkland and within walking distance of Inverness city centre.

35 hours per week, Monday to Friday. You will be part of a national on‑call rota four times per year. Flexibility is required to work weekends as needed to meet service needs.

As part of Leonard Cheshire, you will be supported to grow, develop, and thrive. In addition to a competitive salary, we offer an excellent benefits package, including:

• Stream access up to 40% of earned pay before payday
• Free Blue Light Card with exclusive discounts and perks
• Free PVG membership
• Excellent contributory pension scheme with 3x salary life cover
• Generous annual leave with options to buy and sell leave
• Cash Health Plan covering dental, optical, and other costs
• Comprehensive training and recognised qualifications
• Career development through apprenticeships and leadership pathways
• Cycle‑to‑work scheme
• Employee Assistance Programme with 24/7 wellbeing support

As Service Manager, you will provide strong, inspiring leadership to a talented care team. You will ensure the service operates safely, compassionately, and effectively, creating a culture where everyone can succeed.

• Provide clear direction, management, and supervision for all staff
• Ensure compliance with CQC standards and statutory obligations
• Promote excellent outcomes for residents through person‑centred care
• Manage budgets and maintain financial sustainability
• Lead recruitment, training, and performance management
• Maintain clinical oversight and support best practice in care delivery

• Level 5 Diploma in Leadership for Health and Social Care (or willing to work towards)
• Proven management experience within a care environment
• Strong people leadership and communication skills to build the team and the service to progress and improve
• Sound understanding of safeguarding and regulatory standards
• Competence in budget management and service operations
• Ability to build external relationships

We are one of the UK’s most trusted providers of care and supported living services, with 87% of our services rated Good or Outstanding by regulators. For over 75 years, we have supported disabled people to live, learn, and work as independently as possible. Our approach is built around choice, inclusion, and empowerment, creating homes where people truly belong.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with disabilities and will support your requirements for reasonable adjustments wherever possible. We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland, or equivalent) and references are required for this post.

We look forward to receiving your application.